Here's what they had to say:
What do you like about being our client?
- "There is always someone available to answer my questions. I have always been given good advice regarding what type of insurance to get."
- "[Julie] comes right to our home, she is a wonderful person."
- "Personal service from a caring person."
- "Your response to questions is very prompt. We feel as though we have someone who cares about the client."
- "Honesty."
Is there anything specific that drew you to work with us?
- "You were referred by someone I thought highly of."
- "One on one client communication with no hidden tactics."
- "You scheduled a time to meet with us as soon as we inquired about plan choices and cost. You didn't just send us something via e-mail and not follow up. When we arrived, plan choices were ready to discuss and the meeting was thorough and we were not rushed. Our questions and concerns were noted and answers to them were obtained."
- "Open and honest."
Do you have any suggestions for us so that we can better serve you?
- "Keep doing a great job."
- "No. Just keep the honesty and personal touch at a high level as it is now... personal, meaningful service makes the difference for us. There is no replacing it."
At the end of the survey, we asked our clients to rate Hourglass on a scale from "Couldn't be worse" to "Couldn't be better." Take a look at the results!
What are people saying about Hourglass?
"This year I have had many doctor visits, tests, surgery, and
radiation. Both hospitals that I had procedures at incorrectly
over-billed me. Your staff could have given me the numbers to call, but
instead took the information and bills and took control of the
situation. Within several days they called back to let me know how they
contacted the hospitals and insurance company. Without their help I
could have paid thousands of dollars that I did not owe. Many thanks to
all of you."
~ Sally B. (Gales Ferry, CT)
~ James & Barbara D. (East Lyme, CT)
"For those people who may become new clients, may I say, without reservation, Julie is honest, enthusiastic, and extremely helpful. She is patient, understanding, and persistent, without being 'pushy.'"
~ Alison N.
Dear Julie,
I have been more than pleased with all your special service in regard to my health insurance problems. You persevered till they were solved. Great job and much appreciated."
~ Sincerely, S. Stewart
"I just wanted to give my testimonial of the work Julie has done for me. When I had a major medical claim that had to be submitted, she was very helpful. She made a lot of phone calls for me, and I was able to save time and energy because Julie advocated for me. I was able to focus on getting better after my surgery. I was very pleased with the result of Julie's efforts."
~Barbara H. (Mystic, CT)
"After dealing with a lot of insurance companies over the last forty years, it's a pleasure to find one that doesn't forget you once they have your money and you have problems. Julie and her staff at Hourglass Insurance Services have helped above and beyond anything I could have hoped for when the chips were down. They have treated me more like a family member than a client. At a time in my life when I am having some serious health issues, it's nice to have the feeling of security that have them behind me brings."
~ Henry R. (CT)
"When we found ourselves without health insurance and not knowing what to do, we called you. Your immediate response to solving our problem was wonderful. Thank you for providing much needed help for me and my wife."
~ Rev. Charles S.
"Thanks for all of the hard work and diligent effort that you did in straightening out the problems. It's good to know that there are still professionals out there."
~ Stan P.
"We thank you for showing us some very real ways to keep more of our hard-earned income while still protecting our retirement. You were so knowledgeable, so helpful, and such a delightful person besides. For all of the above reasons, we wish we had met you much sooner."
~ Tom & Joan L.
"When I applied for health insurance... Julie showed me all the options and encouraged me to get better insurance... at least for a year, to do my midlife tests. I am so thankful for her guidance - as it turned out, I needed good insurance. She has been there for all my problems and questions. Being a private, independent person and one who does not like to burden friends and family, I have felt very comfortable calling her for guidance. Thank you Julie, from the bottom of my heart."
~ Carey H.
